Travel should be exciting, not exhausting.
But when users hit clunky forms, unclear steps, or have to re-enter their information just to check out, they drop off.
At Crewfare, we’ve seen how friction impacts conversions.
So we rebuilt our booking system from the ground up, removing the guesswork, speeding up the process, and creating a smarter, more intuitive experience.
We learned exactly where users get stuck and what it takes to keep them moving. That’s the difference between a good booking experience and a great one.
First: What is Friction, and Why Should You Care?
Friction is any point in the customer journey that creates hesitation, confusion, or effort. It’s what makes users pause… or leave. And it’s often invisible unless you’re looking for it.
There are three main types of friction:
- Cognitive – too much to think about (e.g., unclear forms)
- Interaction – too much to do (e.g., too many clicks)
- Emotional – frustration or uncertainty (e.g., where am I in the process?)
Every bit of friction adds up—and if you’re not actively removing it, you’re losing users.
That’s exactly why 30,000 hotels (and counting) have turned to Crewfare Launchpad—to remove friction, convert more guests, and change the way group travel gets done.
See how it’s working: Why 30,000 Hotels Are Joining the Platform Changing Group Travel
Step 1: Pick Your Hotel
It all starts on the event page. You find your festival, show, or trip—and right beneath it, we show you hand-picked hotels with exclusive rates.
We made it simple to:
- Filter by distance to the event
- Compare price and perks at a glance
- Lock in a hotel without leaving the page
Reclaim Your Time — See How Our Tool Automates Rooming Lists: 5 Ways Our Rooming List Tool Saves You from Spreadsheet Purgatory
Friction removed: No more opening 10 tabs. No more guesswork. Everything is in one place.
One Link. All the Best Hotel Options:
Discounted hotels near Oceans Calling 2025 in Ocean City
Step 2: Select Your Room Type
Once you’ve picked your hotel, you’ll choose your room type. Want 2 Queens? A King with a view?
We added:
- Easy-to-read room options
- Clear guest counts and features
- Real-time availability
Friction removed: Users get exactly what they need with zero confusion.
Explore Available Room Types – Find Your Perfect Match:
Ashore Resort & Beach Club | CrewFare
Step 3: Add Extras (Only If You Want)
From VIP wristbands to 3-day festival passes, we made extras feel like an upgrade—not an obligation.
What we added:
- A clean visual layout that puts all extras in one place
- Quantity selectors that update totals instantly
- Clear descriptions and prices—no hidden fees
- A sticky summary cart so users always know their total
Why it matters: Extras used to feel confusing, cluttered, and easy to miss. Now, they’re organized, optional, and clearly explained. This encourages upsells without causing drop-off.
Friction removed: No more surprise charges. No more guessing what’s included. Just smart, transparent add-ons that feel like a bonus—not a burden.
Extras, Simplified — Easy to See, Easy to Add
Step 4: Guest Info & Payment
The final step of checkout should feel smooth—not like starting over.
Before, users faced unclear fields, too many form sections, and a lack of confidence that they were almost done.
Now, the process is streamlined, transparent, and flexible.
What we added:
- A progress bar to show exactly where you are in the process
- A cleaned-up contact form with fewer required fields
- Address autocomplete to reduce typing errors
- Payment flexibility, including Apple Pay and pay-monthly options
- A sticky summary at the top showing hotel, room, dates, and selected extras
- A default billing = shipping toggle to save time
- Collapsible terms and cancellation policy so key info is available without overwhelming the user
Why it matters: People abandon purchases when they feel like there’s too much left, or they’re unsure what comes next. By giving users just what they need—no more, no less—we keep things clear, fast, and friendly.
Plan with Confidence – Upfront Pricing You Can Trust
Key Learnings About Friction
- Progress = confidence. Letting people know where they are reduces anxiety.
- Fewer fields = faster bookings. Smart defaults and autocomplete matter.
- Clarity converts. People complete what they understand.
- Small changes drive big results. Friction is often invisible—but once removed, it’s powerful.
Save Time, Money, and Stress — Master Hotel Contracts Now: How to avoid hotel attrition clauses that eat your budget
Final Word
Friction doesn’t just frustrate users—it costs conversions. Every step we improved made the journey smoother, faster, and more enjoyable.
Crewfare’s booking experience is now built for how people actually want to book: fast, simple, and on their terms.
Try it yourself—start with your hotel → The Event Planner’s Playbook: Mastering Group Travel Logistics
This isn’t just about tech. It’s about time. Your time. Your team’s time. Your attendees’ experience.