Effective Date: November 1, 2024
These Terms of Use explain the additional contractual terms between you (“you”, “your” or “User”) and Crewfare, Inc (“Crewfare,” “us,” “our,” or “we,”), regarding your use of and access to our CREWFARE® ALL ACCESSTM Platform and the services we provide in connection with the CREWFARE ALL ACCESS Platform ( “ALL ACCESS Terms”).
1. ABOUT THE ALL ACCESS TERMS
The ALL ACCESS Terms are in addition to, and incorporated into Crewfare’s Site Terms, which can be found here crewfare.com/terms. Capitalized terms used in the ALL ACCESS Terms, which are not otherwise defined here, have the same meaning as in the Site Terms.
As used in these ALL ACCESS Terms, “ACCOMODATION” or “ACCOMODATIONS” shall mean a hotel, villa, or any other lodging that is booked and/or managed through the CREWFARE ALL ACCESS Platform.
In connection with your use of the ALL ACCESS Platform, your personal information (“Personal Data”) will be collected and used in accordance with our Privacy Policy located at: crewfare.com/privacy.
BY CONTINUING TO USE THE CREWFARE ALL ACCESS PLATFORM, YOU ACKNOWLEDGE THAT SPECIFIC TERMS PRESENTED ON THE INDIVIDUAL ACCOMODATION’S WEBSITE, ON THE RESERVATION CONFIRMATION PAGE AND/OR ON ANY RESERVATION CONFIRMATION EMAIL YOU RECEIVE ARE INCOPORATED HEREIN BY REFERENCE AND APPLICABLE TO YOU. THIS INCLUDES, BUT IS NOT LIMITED TO, CANCELLATION POLICIES, REFUND CONDITIONS, AND PAYMENT TERMS. WE ADVISE YOU TO THOROUGHLY REVIEW THESE TERMS DURING AND AFTER THE BOOKING PROCESS TO ENSURE UNDERSTANDING AND COMPLIANCE.
2. ACCOMMODATION MANAGEMENT
When you use the CREWFARE ALL ACCESS Platform (which includes use of our “Manage Reservations” tool), you may book and manage your Accommodation reservations through us. If you booked your Accommodation reservation through one of our event partners and received a confirmation email from us for your reservation, you may also interact with us and our ALL ACCESS Platform to manage the reservation that you booked when purchasing your event tickets. We only provide Accommodation booking and management services through the ALL ACCESS Platform. Any questions regarding the event you are attending or fulfillment of tickets that you purchased should be directed to the event partner from whom you purchased the event tickets.
Our ALL ACCESS Platform only displays Accommodations that are available from our partners. While we strive to provide accurate data from our partners, before making any reservations or decisions based on the data presented through our ALL ACCESS Platform, we recommend that you verify the Accommodation information independently.
3. RESERVATION TYPES AND POLICIES
3.1 RESERVATION TYPES
Refundable. Should your reservation qualify for a refund of any kind, please note that the refund will exclude all taxes, fees and Extras (described in Sections 4 and 5 below), as those charges are non-refundable (“Refundable Rate”). Reservations made under the Refundable Rate, if offered, are eligible for a refund until the Refundable Rate cutoff date specified at checkout and in the reservation confirmation email. To receive a refund, you must meet all the criteria specified on your reservation confirmation. If your reservation qualifies for a refund of any kind, please note that it usually will be processed within seven (7) business days.
Non-Refundable. Certain reservations may not be canceled or refunded and will be stated as such at the time of making the reservation.
Cancellations. If cancellations are allowed, the terms and conditions for cancelling the reservation will be specified in the booking description and on the checkout page.
3.2 CHANGES TO RESERVATIONS
Changes to Reservations. If changes are available for your reservation, this will be displayed in the “Manage Reservation” section of your account. You may also contact our Customer Service via e-mail at support@crewfare.com or by phone at +1 786-400-2739 or toll-free at +1 888-780-8183 or chat with us online. Note that there may be limitations on changes that can be made to your reservation. This includes changes to room type, dates and adding or removing guests. Please ensure your reservation details are accurate before finalizing and proceeding to checkout through our ALL ACCESS Platform. You agree to pay any cancellation and/or change fees that you incur as a result of changes to your reservation. If you do not cancel or change your reservation before the cancellation policy period applicable to the Accommodation you reserved, prior to your date of arrival, you will be subject to a charge equal to applicable nightly rates, tax recovery charges and service fees, as applicable.
3.3 ADDITIONAL ACCOMMODATION POLICIES
No-Show Policy. If you will be arriving late to your Accommodation, you must give us notice no later than 9 p.m. on the evening of your scheduled check-in at the Accommodation. Without proper notice, the Accommodation may mark you as a “no show” which could cancel your reservation. In cases of a “no-show,” we will not issue any refunds and will not be responsible for any additional charges or fees that the Accommodation may charge.
Age Restriction Policies. Each Accommodation has its own age restriction policy. Some are 18 and over and some are 21 and over. If an Accommodation has an age restriction policy, we will try to include this information on the booking information page. However, we recommend that you check with the Accommodation you are interested in booking directly to confirm age restrictions before booking your reservation. By purchasing an Accommodation through our Site, you confirm that you meet the minimum age requirements. We will not be able to provide you with a refund if you make a reservation and do not meet the minimum age criteria.
Other Policies. The price is based on the number of adults you specified in your search and covers room, tax, and resort fees, as applicable. The Accommodation may charge additional fees when more than the number of adults specified stay in a single room, per the Accommodation’s individual policy. Furthermore, you will be responsible for additional fees such as for security deposits, incidentals, resort fees (if not previously charged, or for any applicable changes), and additional room nights. Any additional fees incurred by you or your guests will be charged by the Accommodation directly at the time of your checkout. You must present a debit or credit card with a matching photo ID at check-in to pay the Accommodation directly for any such charges. All Accommodation rooms are nonsmoking. You will be responsible for any fees/charges incurred as a result of smoking.
4. EXTRAS
In connection with select events, Crewfare may be able to offer additional services or amenities such as transportation, merchandise, or tickets (collectively, “Extras”) along with your Accommodation booking. Crewfare does not guarantee that, even if promoted, Extras will be available at the time that you make your Accommodation reservation. If any Extras are available, such Extras will be displayed on the screen following your Accommodation selection and can be added to your cart before you checkout. Ticket availability will appear separately from any other Extras that may be available. Crewfare is only responsible for making such Extras available for you to purchase, and if you purchase tickets from us, we will provide the tickets to you. We make no guarantees about the level of service or quality of the Extra activity or experience that you choose. Further, all aspects of the Extra that you purchased are the responsibility of the party providing the event or service. Please refer to the terms and conditions on any tickets or confirmations you receive regarding the Extra that you have purchased and that are posted on the website of the party whose event tickets or service you purchased.
5. ADDITIONAL PAYMENT TERMS
In addition to the Payments section on our Site, the following are additional payment terms applicable to our ALL ACCESS Platform.
5.1 PAYMENT TYPES
At the time of booking the Accommodation, you may have the option to choose from different payment arrangements. The types of payments available to you for that Accommodation will be displayed prior to checkout. Not all of the following payment types may be available for a particular Accommodation booking.
Pay in Full: Complete payment at the time of booking the reservation. If you pay in full at the time of the Accommodation booking, your payment will be processed immediately.
Pay Monthly Payment Plan: Installment payments over time, with specific terms and conditions which will be displayed when you choose the Pay Monthly Payment Plan option at checkout. The following policy currently governs the procedures for addressing payment installment failures:
First Attempt: If the first scheduled payment fails, we will send a “Payment Failed” email with instructions for retrying the payment.
Second Attempt: If the second attempt for payment fails, we will send a second “Payment Failed” email for a final attempt at payment.
Final Attempt: If the final attempt for payment fails, a notification will be sent, indicating possible cancellation within 24 hours through our Manage Reservations tool (“Final Attempt Notification”).
Cancellation: If no payment is made within 24 hours of the Final Attempt Notification, automatic cancellation of the reservation occurs 6 days (144 hours) after the initial attempt. Users can request to reinstate the reservation based on availability and arranging the appropriate payment. THERE IS NO GUARANTEE THAT A RESERVATION CAN BE REINSTATED AFTER CANCELLATION.
Crewfare reserves the right to change its Pay Monthly Payment Plan policy at any time. Any changes to its Pay Monthly Payment Plan policy will appear on the Site. If you have used our Pay Monthly Payment Plan option, we will also email the updates to our policy to you.
Pay When You Arrive: At the time of booking the reservation, the option to pay the Accommodation directly instead of paying in advance through the ALL ACCESS Platform will be displayed if it is available.
5.2 TAXES, FEES AND DEPOSITS
You are solely responsible for payment of all taxes and fees. All taxes and fees are non-refundable. The taxes and fees charged by Crewfare depend on the Accommodation being reserved and payment type. This may include state and local taxes, resort fees, credit card processing fees, and additional fees based on the number of guests specified at checkout on our ALL ACCESS Platform. Taxes and fees applicable to your Accommodation booking at the time of checkout will be displayed on the checkout page. We have the right to charge administrative fees, such as additional fees for utilizing our Payment Plan option or additional fees for changes made to an existing reservation, including by use of our Manage Reservations tool.
The Accommodation may require you to present a credit card or debit card upon check-in to cover additional expenses incurred during your stay. Such deposit is unrelated to any payment received by Crewfare for your Accommodation booking.
The Accommodation may also charge taxes and/or fees, which include, but are not limited to, fees for additional guests (above the number of guests specified at checkout from our ALL ACCESS Platform), incidentals, additional room nights, other fees incurred during your stay and any applicable taxes (collectively, “Accommodation Fees”). Accommodation Fees will be charged directly by the Accommodation at the time of checkout from the Accommodation to the credit or debit card on file with the Accommodation, or otherwise in accordance with the Accommodation’s terms and conditions.
5.3 CONVERSION RATE AND TRANSACTION FEES
All prices on our ALL ACCESS Platform are displayed and processed using U.S. dollars as the applicable currency. Please note that the conversion fee is just an estimate. Prior to completing your purchase, we encourage you to confirm the applicable conversion rate and any foreign transaction fees that your bank or credit card may charge you for the transaction prior to completing the transaction. We are not responsible for any differences in price due to conversion rate differences or foreign transaction fees charged by any bank or credit card issuer.
6. ADDITIONAL TERMS AND CONDITIONS
When you proceed to checkout, you will be presented with additional terms before completing your purchase. You may also receive additional terms and conditions on the checkout page, after you checkout on your reservation confirmation and in email communications that you receive regarding details about your reservation, such as directing you to the Accommodation’s specific terms and conditions. PLEASE READ ALL ADDITIONAL TERMS AND CONDITIONS CAREFULLY. SUCH ADDITIONAL TERMS AND CONDITIONS ARE BINDING ON YOU.
7. FORCE MAJEURE POLICY
In the event it is not possible for a booking to be fulfilled due to causes beyond Crewfare’s reasonable control, including without limitation, acts of God, terrorism, war, pandemic, epidemic, fire, flood, riots, government regulations, government action, disasters, strikes, civil disorder, or other emergency (a “Force Majeure Event”), we proactively monitor bookings within our ALL ACCESS Platform and will identify those to which a Force Majeure Event makes it impossible or illegal for you to proceed with your reservation. We will attempt to contact you to update you on the status of the reservation, and inform you of any refund, credit, or exchange procedures. For exact instructions on any particular canceled, postponed, rescheduled, or moved event which impacts your reservation, please check our Site for any information online, your email and your ALL ACCESS Platform account (which will include the most current information on the status of the event), or contact us.
Please note that we will not be liable for travel or any other expenses that you or anyone else may incur in connection with a canceled, postponed, rescheduled, or moved reservation due to a Force Majeure Event.
8. CUSTOMER SERVICE
Customer support for our ALL ACCESS Platform is available 24/7. You may contact us through our contact form located at: https://crewfare.com/contact-us or via e-mail at support@crewfare.com or by phone at +1 786 400-2739 or toll-free at +1 888-780-8183 or chat with us online. You may also contact us through any other method provided on the confirmation email you received from us.