General Lollapalooza FAQs
Click here to view the 2024 Lollapalooza Help Center
Luxe Lolla Travel Package FAQs:
Ticket and Package Policy
All sales are FINAL – no refunds and no exchanges.
If you purchased from an unauthorized source and/or the ticket is counterfeit, you will not be allowed entry.
Wristbands must be scanned upon exit at the gate in order to re-enter that same day
Credentials that are damaged, lost or stolen can be replaced for the original purchaser, ONE TIME ONLY, for a $25 replacement fee
Packages are NON-TRANSFERABLE, NON-EXCHANGEABLE.
THERE ARE ABSOLUTELY NO EXCEPTIONS TO THIS POLICY.
How old do I need to be to purchase this package?
The Luxe Lolla Travel Package is strictly permitted to guests age 21+. This includes all members of your party.
When and how can I schedule my 1:1 pre-planning call?
Our Concierge Team will be in touch no later than two months leading up to the festival to schedule a time that works best for you. For general questions, please feel free to contact info@lollapalooza.com for more information.
What transportation is provided to and from the festival?
Utilize luxury transportation services throughout the day, from the Kimpton Gray Hotel to festival grounds from 10:30AM – 11:00PM. Enjoy expedited entry through our premium entrance lane.
I am interested in booking an Official Lollapalooza Aftershow. Where can I view the Official Aftershow Lineup?
2024 lineup information is not yet available. Your concierge will reach out to package purchasers with additional information regarding official aftershows.
How can I book my airport and aftershow transportation?
Our Concierge Team will be in touch no later than two months prior to the festival to schedule your 1:1 pre-planning call. In this call, you will be able to discuss your transportation needs for the weekend.
When can I book my in-room IV Hydration services?
More information on how to book additional services will be communicated to you directly upon purchase of the package.
How do I arrange my pre-festival Stylist + Outfit Curation?
Your concierge will be in touch directly to schedule your Stylist + Outfit Curation call.
What will I need to check into the hotel?
You will need a valid, government-issued ID to check into the hotel.
I want to add a night to my hotel reservation.
If desired, you are able to add additional shoulder nights to your reservation as you are building your package. If you decide to add additional nights after you have purchased your package, you may reach out to our concierge, who can assist you.
I need to change the name on my hotel reservation.
Please reach out to our concierge directly for any name changes on your reservation. This contact will be provided to all Luxe Lolla Travel Package holders.
Cancellation Policy
Non-Refundable Rate: All sales are final, and packages are non-refundable. For additional information, please reach out to info@lollapalooza.com.
Contact Us
All Luxe Lolla Package purchasers will be provided with a direct contact to send any additional requests or questions in the lead up to the festival. For general questions, feel free to reach out to info@lollapalooza.com.